Private chauffeur FAQ: your questions
This private chauffeur FAQ brings together the answers to the questions our clients ask most often: prices, booking, payment, welcome and vehicles.
Aura JournalHow much does a private driver cost in Paris?
Private chauffeur in Paris: your frequently asked questions
How much is a CDG – Paris transfer?
€119 in an E-Class, €149 in a V-Class and €219 in an S-Class, fixed price including VAT, name-board welcome included.
How much is an Orly – Paris transfer?
€95 in an E-Class, €129 in a V-Class and €189 in an S-Class.
How much is a Nice Airport – Monaco transfer?
€120 in an E-Class, €150 in a V-Class and €170 in an S-Class.
How do I book a chauffeur with Aura Chauffeur?
For a fixed-price route, book and pay directly online. For any other route, request a quote using the form, on WhatsApp at +33 7 82 75 13 86 or by email at contact@aurachauffeur.com. Your booking is confirmed as soon as payment is received.
How does payment work?
Payment is made online, before the service, by card (Visa, Mastercard, American Express), Apple Pay or Google Pay, on the secure Stripe platform. For a fixed-price route, you pay directly on the website when you book. For a route priced on quotation, you receive a payment link. No payment is requested on board.
Can I cancel my booking?
Yes. More than 24 h before the pick-up time, you receive a 100% refund. Between 24 h and 6 h before, a 50% refund. Less than 6 h before, or if you do not show up (no-show), no refund is possible. Cancel by email or WhatsApp: the time your message is received is the reference. The refund is made to the payment method used. If your flight is cancelled and you let us know as soon as you find out (from the airport, by WhatsApp or phone), the transfer is refunded in full, whatever the notice. Without a message from you, the cancellation scale applies. For any special situation, write to us: every case is considered with understanding.
What happens if my flight is delayed?
Your chauffeur tracks your flight in real time and adjusts the pick-up time to your actual landing. At the airport, 60 minutes of waiting time are included in the price. For a long-haul flight, your chauffeur works to the usual exit time at your terminal: a delayed flight or a queue at passport control costs you nothing.
How long does the chauffeur wait at a station, a hotel or any address?
15 minutes of waiting time are included; beyond that, please contact us on WhatsApp or by phone.
Does your chauffeur arrive early?
Yes. Your chauffeur is on site 15 minutes before the scheduled pick-up time.
Is there a night or weekend surcharge?
No. Our fixed prices are the same day or night, on weekdays and at weekends.
Can you sign a non-disclosure agreement (NDA)?
Yes. On simple request, a non-disclosure agreement is signed before your ride.
Where will my chauffeur wait for me?
In the arrivals hall at the airport or where your train arrives, holding a sign with your name.
What is the difference between the name-board welcome and Meet & Greet?
The name-board welcome is included in all our prices. Meet & Greet VIP is an additional personalised assistance service, on quotation.
Do you offer electric vehicles?
Yes, our Green electric range includes sedans and a van, all 100% electric.
Do you transport groups?
Yes, on quotation: vans for up to 8 passengers, a 20-seat minibus and a 54-seat coach. For a seminar or a conference, see our seminars and conferences page; for a film shoot, our productions and film shoots page.
Do you accept pets?
Yes, small pets in their closed cage or carrier: simply let us know when you book. Guide dogs and assistance dogs are always welcome.
Do you travel abroad?
Yes, we provide long-distance journeys to Brussels, London, Amsterdam, Geneva and other European cities, on quotation.
What languages do your chauffeurs speak?
Our chauffeurs are bilingual in French and English.