What happens if my flight is delayed? What your chauffeur does
What happens if my flight is delayed when a chauffeur is waiting for me at the airport? Here is what your chauffeur does, case by case, what is included in the price and the situations in which it is best to let us know.
Your chauffeur tracks your flight and adjusts the pick-up time to your actual landing time. The 60 minutes of included waiting time are counted from that moment: the aircraft's delay does not eat into them. Cancelled flight: tell us straight away and the transfer is refunded in full. Diverted flight or a very late exit: contact us.
Does your chauffeur know that your flight is delayed?
Yes, provided you give us your flight number when you book. Your chauffeur tracks your flight: they do not rely on the time printed on your ticket, but on the time your aircraft actually lands. They adjust the pick-up time to your actual landing time, without you having to tell them from the departure lounge. This flight tracking is included in all our airport transfers, as is the name-board welcome.
Tracking works both ways. If your aircraft lands early, your chauffeur is also there waiting for you, with a sign bearing your name, at the arrivals exit.
When do the 60 minutes of waiting time start?
The 60 minutes of waiting time included at the airport are counted from your actual landing time, not from the scheduled time. The aircraft's delay therefore does not eat into this time: it is there for you to disembark, go through border control and collect your luggage. For a long-haul flight, your chauffeur works to the usual exit time at your terminal: a delayed flight or a queue at passport control costs you nothing. Your chauffeur, for their part, is there 15 minutes early.
Let us take an example. Your flight is due at 18:00 and lands at 19:10. Your chauffeur adjusts to this new time, and the included waiting time runs until 20:10. The fixed price given when you booked does not change, and it carries no night or weekend surcharge: a flight that lands at midnight instead of 22:00 costs no more.
Delay, early arrival, cancellation: what does your chauffeur do in each case?
| Situation | What happens | What you do | Price |
|---|---|---|---|
| Flight on time | Your chauffeur is there 15 minutes early, with a sign bearing your name | Nothing in particular | The fixed price given |
| Delayed flight | They track the flight and wait for you at your actual landing time | Nothing, if the flight number is correct | The fixed price given; 60 minutes of waiting from landing |
| Early flight | They track the flight and wait for you at the arrivals exit | Nothing in particular | The fixed price given |
| Exit more than 60 minutes after landing | The included waiting time is exceeded | Let us know as soon as possible | Contact us |
| Cancelled flight | The transfer no longer takes place at the scheduled time | Let us know as soon as you find out, by WhatsApp or phone | Refunded in full if you let us know; without a message, cancellation scale |
| Diverted flight | The aircraft lands at another airport | Let us know as soon as you know the arrival airport | Contact us |
What should you do if your flight is cancelled?
If your flight is cancelled and you let us know as soon as you find out (from the airport, by WhatsApp or phone), the transfer is refunded in full, whatever the notice. Without a message from you, the cancellation scale applies, depending on how long before the scheduled pick-up time you cancel:
- More than 24 hours before: 100% refund of the fare.
- Between 24 hours and 6 hours before: 50% refund.
- Less than 6 hours before, or no-show: no refund.
The time your message is received is what counts, and the refund is made to the payment method used. Has your airline rebooked you on another flight? To reschedule your transfer, contact us with your new flight number. Any rights relating to the cancellation or delay of a flight are a matter for your airline, not for your chauffeur. For any special situation, write to us: every case is considered with understanding.
What if your aircraft lands at another airport?
A diverted flight lands somewhere other than planned, sometimes far from your destination airport. As soon as you know where you are, let us know on WhatsApp or by phone, quoting your flight number. The journey is no longer the one you booked: contact us, and we will tell you what can be arranged from that airport.
What if you come out more than 60 minutes after landing?
A suitcase that does not appear on the carousel, a long queue at border control: if you know you will not be out within 60 minutes of landing, contact us straight away, on WhatsApp or by phone. We will then work out with you how to organise what happens next. A message sent early always leaves more options than silence.
Taxi, app or pre-booked chauffeur: which copes best with a delay?
Let us be honest: a delay is no problem for a taxi. At Charles de Gaulle, official taxis pick up their passengers only at the ranks signposted “Taxi”, outside each terminal: you take the next one in the queue when you come out, whatever the time. In November 2026, the regulated flat rate between the airport and Paris is €56 to the Right Bank and €65 to the Left Bank. These fares may change.
A private hire vehicle, Paris Aéroport points out, must be booked before you arrive and picks up its passengers in dedicated areas near the exits of the arrivals halls. With an app, the price depends on when you order and on demand.
A chauffeur booked in advance has other advantages: they track your flight, wait for you in the arrivals hall with a sign bearing your name and drive you at the fixed price you have already paid. Our CDG – Paris transfer costs €119 by sedan, per vehicle. It is more expensive than a taxi: you choose it for the welcome, for a vehicle suited to your luggage and to arrive with nothing to organise. The differences are explained in detail in our guide private driver vs taxi in Paris.
Where do you meet your chauffeur at each airport?
- Charles de Gaulle: at the arrivals exit of your terminal. The terminals change their names on 16 March 2027; according to Paris Aéroport, the “Arrivals” exit areas and the usual meeting points stay in the same place.
- Orly: Paris Aéroport asks travellers met by a private hire driver to head for the Arrivals exit. Your chauffeur waits for you there, with a sign bearing your name. See our Orly – Paris transfer, at €95 by sedan.
- Le Bourget: this airport is exclusively dedicated to business aviation. For a private flight, give us the name of your FBO and the aircraft's registration or arrival time. See the Le Bourget – Paris transfer.
- Nice Côte d'Azur: your chauffeur waits for you in the arrivals hall of your terminal, Terminal 1 or Terminal 2. The two are linked free of charge by tram, in 3 minutes according to the airport. See our transfers from Nice Airport.
How should you prepare your booking?
- Give the exact flight numberThis is what makes flight tracking possible. If you have a connection, give the number of the last flight, the one that arrives at your destination.
- Stay reachableSwitch your phone back on as soon as you land, with WhatsApp if possible.
- Tell us about any changeNew flight, different airport, lost luggage: a message by email or on WhatsApp is enough.
- Book onlineFor fixed-price routes, booking is done on the website, with online payment before the journey; no payment is requested on board.
In short, what happens if my flight is delayed? Nothing you need to handle: your chauffeur tracks the aircraft, waits for you and does not charge you for the airline's delay. All you need to do is let us know if your flight is cancelled or diverted, or if you are held up for a long time after landing.
No need to message us from the plane: your chauffeur tracks your flight and adjusts to the actual landing time. The 60 minutes of waiting start from that moment.
CDG – Paris: from €119 in an E-Class. Fixed price including VAT confirmed before booking, name-board welcome included, no night or weekend surcharge.
Frequently asked questions
How long does a private chauffeur wait at the airport?
At Aura Chauffeur, 60 minutes of waiting time are included in the price, counted from the actual landing time. If you expect to come out later, contact us as soon as possible.
Will my chauffeur wait for me if my flight is early?
Yes. They track your flight and wait for you at the arrivals exit, with a sign bearing your name, even if the aircraft lands earlier than planned.
Does a flight delay mean an extra charge?
No. The pick-up time follows your actual landing time, and the 60 minutes of included waiting time start at that moment. The fixed price carries no night or weekend surcharge.
My flight is cancelled: will I be refunded?
Yes, in full, if you let us know as soon as you find out (from the airport, by WhatsApp or phone), whatever the notice. Without a message from you, the cancellation scale applies: 100% more than 24 hours before, 50% between 24 and 6 hours before, no refund less than 6 hours before.
What should I do if my aircraft is diverted?
Let us know as soon as you know the airport where you have landed, on WhatsApp or by phone. The journey changes: contact us to arrange what happens next.
Do I need to give my flight number when booking?
Yes: it is what allows your chauffeur to track your flight. For a private flight at Le Bourget, give the name of your FBO and the aircraft's registration or arrival time.
Related articles
- Travelling with a private chauffeur
Which vehicle to choose for your group and your luggage?
For up to 3 passengers, a sedan is enough: €119 between Charles de Gaulle and Paris.
Checked in November 2026 - Travelling with a private chauffeur
What is included with a private chauffeur?
The fixed price of a transfer includes the name-board welcome, flight tracking, 60 minutes of waiting time at the airport, a bilingual chauffeur (French and English) in a suit who is there 15 minutes early, a bottle of water and chargers, with no night or weekend surcharge.
Checked in November 2026 - Travelling with a private chauffeur
How much does a private driver cost in Paris in 2026?
At Aura Chauffeur, an Orly – Paris transfer costs €95 in a sedan and a Charles de Gaulle – Paris transfer €119, at a fixed price including VAT given before you book.
Checked in November 2026
Book a private chauffeur online · Paris airport transfer: CDG, Orly, Le Bourget
Sources
- How to take a private hire vehicle at Paris-CDG? (Paris Aéroport, Groupe ADP)
- How to take a taxi at Paris-CDG? (Paris Aéroport, Groupe ADP)
- Taxis: 2026 fares and airport flat rates (Entreprendre.Service-Public.fr, 16 January 2026)
- Order of 24 December 2025 on taxi fares for 2026 (Légifrance)
- Private hire vehicles at Paris-Orly (Paris Aéroport, Groupe ADP)
- The Paris-CDG terminals are changing their names (Paris Aéroport, Groupe ADP)
- Paris-Le Bourget, business aviation airport (Groupe ADP)
- Free shuttle between Terminals 1 and 2 (Nice Côte d'Azur Airport)
Prices and timetables of other means of transport may change: check the official websites before you travel.
Prices and information checked in November 2026 · Updated 8 November 2026.
Written by the Aura Chauffeur team, private chauffeurs in Paris.